SHIPPING & RETURNS
SHIPPING POLICY
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Processing Time: Orders are typically processed within 2-3 business days. During peak seasons or special promotions, processing times may be slightly longer, but we will communicate any delays.
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Shipping Methods: We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on your location.
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Tracking Orders: Once your order is shipped, you will receive a confirmation email with a tracking number. This allows you to monitor your delivery status until it reaches your door.
4. International Orders
At this time, we primarily ship within the United States. For international shipping requests, please contact us at our customer service email for specific inquiries. Additional shipping fees and customs duties may apply to international orders.
5. Customer Support
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Hours of Operation: Our customer support team is available Monday to Friday, 9:00 AM to 6:00 PM (EST). We strive to respond to all inquiries within 24-48 hours.
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Contact Us: If you have any questions or concerns, you can reach our customer service team by emailing support@crazyaboutcoffee.org or by calling our toll-free number at 1-800-XXX-XXXX.
6. Product Availability
While we strive to maintain a consistent stock of our coffee, certain products may occasionally be out of stock due to high demand or seasonal variations. In such cases, we will notify you and offer alternative options or backorder availability.
RETURN & EXCHANGE POLICY
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Eligibility: Coffee and related products can be returned within 30 days of purchase for a full refund or exchange, provided they are unopened and in their original packaging.
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Damaged or Incorrect Products: If you receive a damaged or incorrect product, please contact us within 7 days of receipt. We will arrange for a replacement or refund, covering all associated shipping costs.
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Non-Returnable Items: Due to the nature of our coffee products, we cannot accept returns on opened or partially used items unless they are defective or damaged.